We want to ensure that our customers, partners and colleagues engage and enjoy our content on Twitter, LinkedIn, Facebook and Instagram.
Guidelines
To keep the channels positive and protect our social media community, we ask that any user comments do not contain the following:
- Racism, sexism, homophobia or any other forms of hate-speech
Comments that break these rules will be hidden or removed and the user account blocked and reported.
If a user intentionally replies to one of our posts with a comment about an unrelated subject, and/or refuses to engage via Direct Message or follow our guidance (e.g. to message a different account, visit a website, read a statement), we reserve the right to block the user.
Customer Service
If you are a customer and have a question about your home, we ask in the first instance that you email [email protected] or call 0808 178 6500. Due to data protection, if you have customer service question and wish to use social media, please send us a Twitter Direct Message.
If we do not manage your property, for example you are a housing association customer, please contact your landlord/freeholder directly.
Please note, we only respond to Twitter messages between 9am to 5.30pm, Monday to Friday, excluding public and organisation holidays.
We do not reply to customer service questions on Facebook, Instagram or LinkedIn.
