Our Customer Journey

Hill aims to provide its customers with quality new homes supported by the best possible service.

Customer satisfaction is a top priority in everything that we do, backed up by our Customer Journey processes which ensure you experience the best customer experience in buying a new home.

Approximately two weeks prior to your handover, we will carry out a familiarisation visit to ensure you understand the operation of your new home. Following this, we will carry out a courtesy visit around seven days after you have moved in to run through any questions that you may have.

Approximately four weeks later, having given you time to settle in to your new home, we will arrange a further visit to ensure that any items reported are complete, and to again answer any outstanding questions you may have.

Should you have any warranty issues or major problems with your new home after you have moved in, it is important that you contact our Customer Service team on 0808 178 6500 or email at customerservice-residential@hill.co.uk to discuss and register your issue. During normal office hours the telephone will be answered by our Customer Service team and outside of these hours the telephone number is available for emergency calls. We are therefore available to you 24 hours a day, 7 days a week.

Our Customer Service Team

Our Customer Service Team are always on hand to discuss any items that fall into your two year warranty period.

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NHBC Warranty

Your home is protected by the NHBC ten year Buildmark Cover.

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