Customer service you can count on.
Our dedicated Customer Service team is here to help with any questions about your home for the first two years after completion. Whether it’s advice, troubleshooting, or resolving an issue, we’ll always aim to respond quickly and fairly.
- Help with any home-related queries
- Dedicated support for two years after legal completion
- A clear process for resolving formal complaints
Customer Service - FAQ
What will the Customer Service team help with?
Our team is here to support you with any questions or concerns about your new home for the first two years after legal completion. That includes advice, troubleshooting, or arranging inspections if needed.
What if I need to make a complaint?
If it’s not possible to resolve an issue through our team, you can follow our Formal Complaints Procedure, and seek independent advice and resolution through:
- The New Homes Ombudsman Service (NHOS)
- The Consumer Code for Homebuilders (for homes reserved before 28 April 2025)
- The New Homes Quality Code (for homes reserved on or after 28 April 2025)
How can I contact Hill Customer Service?
You can reach our friendly team from 9am to 5.30pm, Monday to Friday. We also have a dedicated Customer Service emergencies only line outside of these hours.
📞 0808 178 6500
📧 [email protected]
Your home owner guides.
Need details about something in your new Hill home? For selected developments, you’ll find digital manuals and document so you can access everything you need, all in one place.
Your Hill home warranty. Built for peace of mind.
You can relax in the knowledge that your new Hill home is covered by a 10-year NHBC warranty, and a two-year warranty* from legal completion covered directly by us.
We take pride in the quality of every home we build, giving you peace of mind through our two-year warranty that covers any rare issues with the finish or fittings.
- Covers all items supplied as part of your home
- Fully transferable if you sell or let within the warranty period
- Separate warranties may apply on appliances or systems
Find out more
*Terms and Conditions apply
Warranty- FAQ
How does the warranty work?
If you notice an issue that you believe will be covered under warranty, simply contact our friendly Customer Service team:
📞 0808 178 6500
📧 [email protected]
What does it cover?
Your warranty covers everything supplied as part of your new home, including build quality and materials. Changes or extensions made after completion may affect cover.
What about manufacturer warranties?
Some products in your home may carry additional guarantees. It’s best to check directly with the manufacturer for full details.
