Every part of buying your Hill home should feel joined up, smooth and fully supported. That’s why we focus on clear communication, expert guidance, and care at every stage.
From hello to handover - and beyond
We make sure the process feels manageable, clear, and well-supported from start to finish. With a dedicated sales team you’ll always know what to expect, who to speak to, and what’s coming next.
- Personal guidance from your dedicated sales team
- Regular updates on your home’s progress
- Clear information about what happens next and when
Prepared with care
Stepping into your beautifully finished home sets the tone for the new chapter you’re about to begin. From strict quality checks to guided visits, you can be confident your new home meets our high standards and everything’s ready for you.
- Final inspection and full quality checklist completed
- Visit before move-in, and get to know your space
- Demonstration of key features, systems, and appliances
Support that moves with you
Settling into your new home should feel exciting, not stressful. That’s why we stay close after you move in, making sure everything’s working as it should and answering questions along the way.
- Courtesy visit within the first seven days
- Follow-up appointment at four weeks
- Fast, friendly support
Here for you long after the keys are yours
Your peace of mind matters. Our in-house Customer Service team is on hand throughout your two-year warranty, ready to deal with questions big or small.
- Direct access to our Customer Service team
- Comprehensive two-year warranty cover
- 24/7 emergency support when you need it most
For anything urgent, you can also reach us through our emergency support line 0808 178 6500 or email [email protected]
Your step-by-step buying guide
Explore every step from where you are now to buying your Hill home with confidence.
