Why You Can Trust New Build Homes

Buying a home is one of the biggest financial and emotional commitments most people will ever make. So it’s no surprise that trust plays a huge role, especially when you’re considering a new build home.

Yet despite common myths, new build buyers are often better protected than those purchasing older properties. From strict consumer codes to independent ombudsmen and transparent builder reputations, today’s new build market is built on accountability.

Let’s break down why new build trust is stronger than many people think and why so many buyers confidently recommend new build homes.

Built-In Protection: The Consumer Code for Home Builders
One of the biggest reasons buyers can trust new build homes is the Consumer Code for Home Builders.

This code exists to protect buyers throughout the entire journey, from reservation to moving in and beyond. It ensures that builders must:

• Provide clear and truthful information before you reserve
• Give transparent pricing and contract details
• Handle complaints fairly and within set timescales
• Offer access to independent dispute resolution if needed
  
   

The New Homes Ombudsman: Independent Advice When You Need It
At Hill, we want you to feel confident every step of the way when buying a new home. That’s why, in addition to protections like the Consumer Code for Home Builders, you also benefit from the New Homes Ombudsman Service, an independent body that can step in to investigate any unresolved issues.

The ombudsman gives you peace of mind, knowing that if anything ever goes wrong, your concerns will be heard and addressed without the stress or cost of legal action.

It also keeps us, as a house builder, accountable. Knowing there’s an independent service in place encourages us to maintain high standards from day one, so your experience is smooth, transparent, and worry-free.

When you choose a new build home with us, you’re not just buying a property, you’re getting a process backed by independent protection and designed around your confidence.

Confidence You Can Share: Rewarding Friend Referrals with Hill
Trust in new build homes isn’t just about contracts and warranties, it’s also about the confidence buyers feel when they recommend their builder to a friend. In fact, across the new build industry, 94% of homebuyers say they would recommend their builder. That’s a powerful signal that new build homes are supported by strong protections, clear processes, and quality you can rely on.

Here at Hill, we love seeing that trust turn into something tangible. You can Share the Love and reward both yourself and a friend when you refer someone who buys a Hill home:

• You could receive up to £2,000 for a successful referral
• Your friend could receive up to £2,000 off their new home
• There’s no limit, you can share your experience as much as you like

It’s more than just a reward. It’s a way to pass on the confidence and reassurance you felt when buying your new home, helping friends and family make a trusted choice too. When buyers recommend us, it shows that trust in new build homes isn’t just an idea, it’s something people experience, share, and value.

With a new build, the power to trust starts the moment you reserve.