The warranty is not affected if you sell or let your new home. If you sell your home whilst it is still in warranty, the cover automatically transfers to the new owner. It would help if you could pass on the details about the warranty and what it covers to subsequent buyers or tenants.
This warranty does not affect your statutory rights. Some appliance manufacturers also offer warranties over and above the initial two year warranty. Please contact the manufacturers’ own customer service departments for further information.
Any alteration or extension made to your home following legal completion may adversely affect all or part of your two year warranty.
We do not protect you against every problem that may occur and you are obliged, and have the responsibility, to carry out maintenance on your own home. Several limitations and conditions apply.
Our warranty does not include:
Those items not covered when caused by a lack of annual service and maintenance include:
Those items not covered when caused by a lack of customer maintenance include:
Those items not covered if not reported to a Hill representative in writing within seven days after legal completion:
Those items not covered at all:
Handling questions and complaints fairly and helpfully is a key part of our Hill Customer Charter and our wish is always to have contented customers. In the event of our Customer Service and Sales Teams being unable to satisfactorily resolve a situation we do have a formal complaints procedure and customers can write to our Head of Customer Service detailing the problem (see below). We then aim to resolve the complaint as swiftly as possible or if more complex put together a plan of action within 15 working days.
Complaints that for whatever reason cannot be resolved by Hill’s own team can be referred for independent resolution under the Consumer Code for Homebuilder. This process is both swift and concise. www.consumercodeforhomebuilders.com or to the NHBC www.nhbc.co.uk
Head of Customer Service, The Power House, Gunpowder Mill, Powdermill Lane, Waltham Abbey, Essex, EN9 1BN